A review on methods and systems for remote collaboration

Abstract

Due to the appearance of COVID‐19 in 2019, person‐to‐person interactions were drastically reduced. The impact of these restrictions on the economic environment was significant. For example, technical assistance for commissioning or adjusting the parameters of some complex machines/installations had to be postponed. Economic operators became interested in the possibility of remote collaboration, depending on the manufactured products and the performance of the production lines that they owned. This bibliographic research was undertaken to address these needs. The purpose of this review was to analyze the current solutions, approaches, and technologies that workers and specialists can implement to obtain a reliable remote collaboration system. This survey focuses on techniques, devices, and tools that are being used in different contexts to provide remote guidance. We present communication cues and methods being employed, the implemented technological support, and the areas that benefit from remote collaboration. We hope that our effort will be useful to those who develop such systems and people who want to learn about the existence of collaborative solutions, and that it will increase awareness about the applications and the importance of the domain. We are convinced that, with the development of communication systems, the advancement of remote support systems will be a goal for many economic operators.