Artificial Intelligence Application in Supply Chain Management in the Government Sector of Pakistan †

Abstract

As the world is becoming more digital, private companies are now using cutting-edge technologies to streamline their operations and increase public trust. In countries like Pakistan, where the government is in charge of most public services, technological adoption is premature for a number of reasons. This study identified the use of artificial intelligence (AI) in five different management components, such as demand management, procurement management, logistics management, disposal management, and risk management which contribute to enhancing overall supply chain management performance in the public sector. Research found that bureaucracy is the crucial adoption barrier that existed in Pakistan’s public distribution systems, with AI being the most popular technology.