RELATION MANAGEMENT FOR CONFLICT REDUCTION IN INDUSTRIAL BUSINESS SECTORS

Abstract

This research aims to study the guidelines for managing the labor relations system to reduce conflicts. The study was conducted using descriptive statistics, reference statistics and multivariate statistics. It was found that guidelines for managing the labor relations system to reduce conflicts in the industrial business sector comprised five aspects arranged in order of importance as follows: collaboration, working environment, organizational support, job characteristics and benefits. The hypothesis testing showed that workers paid more attention to guidelines for managing the labor relations system to reduce conflicts in the industrial business sector than executives and government officials did, with a statistical significance level of 0.05. The analysis of the structural equation model revealed that it passed the assessment criteria.