Adopting industry 4.0 technologies in citizens’ electronic-engagement considering sustainability development

Abstract

In today’s modern world, societies are utterly attached to internet and technologies to access more information, switching the traditional modes of communication to virtual – all at large scale simultaneously. Governments are using advanced innovative technologies to provide end-to-end integrated public services e.g. in the form of electronic government (e-Government); nevertheless, how effective and efficient their communication with public society are and where citizens engagement has been considered to deliver the services – these still remain unexplored. This developing paper is considering Industry 4.0 (I4.0), Society 5.0 (S5.0), sustainability and circular economy in order to review the impact of I4.0 on manufacturing, what various governments planned to adopt I4.0 technologies within public services and direct communication with citizens. Eventually introducing some of the opportunities, challenges and gaps within citizen’s electronic engagement (e-Engagement) which is a term of digital communication between citizens and public decision makers.