Corporate Social Responsibility and Technological Advancement of International Service Enterprises: Links and Gaps in the Literature

Abstract

While technological advancements have significantly transformed the international services sector over the past decades, our understanding of their impact on international service enterprises’ corporate social responsibility (CSR) remains fragmented and underdeveloped. We address this gap by conducting a comprehensive three-stage literature review integrating human-led review methods with machine learning and artificial intelligence techniques. Our rigorous analysis mapped evidence from 51 articles published over the past 15 years, identifying fundamental links, conceptual clusters, and evolving research trends within the literature. Our findings provide a robust foundation for future research on the impact of advanced technologies on international service enterprises and their CSR, offering new evidence grounded in the latest analytic techniques and contributing novel insights into the technology—CSR relationship to the scholarly discourse of international services.