IT Governance Improvement at Communication and Information Office using COBIT 5

Abstract

Application of information technology in government institution, including the departments where this case study was conducted, is an attempt to improve the transparency and quality of internal and external services. The employment of information technology aims to support the vision, mission and goals of the organization with good governance. Good governance management requires an audit to determine if the organization's performance is in accordance with the designated goals, vision and mission. The audit procedure performed by COBIT 5 which starts with identifying the work indicators listed in the Regional Medium-Term Development Plan (RMDP), identification of business objectives, identification of IT objectives, IT processes, data collection through questionnaires. Results of audit, showed that the capability level of five IT processes were within low value level, namely APO04 at level 1, APO07 at level 1, BAI01 at level 2, APO08 at level 2, and EDM05 at level 1. These results were indicating a presence of GAPs between expected organizational achievements and the current situation. By employing several best practice standards, this audit established several recommendations to improve maturity level including alignment between business objectives and IT objectives as well as IT processes.