Role of Ombudsman Republic Indonesia as an Institution of Public Service Implementation Supervisory for Disability

Abstract

The Ombudsman of the Republic of Indonesia is one of the supervisory institutions for the implementation of public services, whose duties and functions are set out in Law Number 37 of 2008. One of them is supervising the implementation of public services for people with disabilities. This study is to analyze the role of the Ombudsman of the Republic of Indonesia in supervising the implementation of public services for persons with disabilities. In this study, interviews and observations were carried out regarding the implementation of the regulation on the rights of persons with disabilities, the implementation of the Ombudsman’s supervisory function, and the availability of accessibility. The research method uses qualitative methods, the research design uses a descriptive design. Data collection techniques include conducting direct observations, in-depth interviews, and literature study. The informant recruitment technique used is purposive sampling. The results of this study state that in its implementation related to regulations governing the rights of persons with disabilities, it has not been fully realized, one of which is the limited availability of special facilities for persons with disabilities. The Ombudsman’s supervisory function, in addition to examining reports, also makes efforts to prevent maladministration, this is where the role of the Ombudsman is to encourage public service providers to provide accessibility for persons with disabilities in order to realize inclusive public services. Keywords: accessibility, disability, maladministration, Ombudsman, public service