Digital Maturity Models for SMEs: A Systematic Literature Review

Abstract

In recent years widespread digitalization is pushing enterprises to enhance their products and services and their value propositions. Digital transition requires companies to adapt their organization. Small and medium-sized enterprises (SMEs) lag behind larger firms when it comes to digitalization. Digital maturity models are a valuable tool for policymakers and academia to understand the state of the art of digitalisation of SMEs. However, these models too often have focused on large firms and manufacturing firms and have often adopted a narrow field of investigation. This study, through a systematic analysis of the literature, highlights the main contributions to the literature on digital maturity models of SMEs and proposes a framework for the analysis and classification of the main variables analyzed, in order to allow future research to build models of holistic digital maturity for SMEs.