Gender, Diversity Management Perceptions, Workplace Happiness, and Organizational Citizenship Behavior

Abstract

This research aimed to analyze how happiness in the workplace will have an impact on the positive behavior practices of employees within diversity management. 100 respondents from telecommunications company employees were participated in online survey. Data was processed using SmartPLS.3.3.3. We believe that managers can increase workplace happiness among their staff if they can maintain some personal relationships with employees. The findings of this research indicate that female employees perceive diversity management policies/protocols more positively than male employees. The result of this study show that diversity management mediates the relationship between workplace happiness and employee organizational citizenship behavior. Employees are not only satisfied with their leaders, work atmosphere and job description but are also respected, treated fairly and included, regardless of their tangible and intangible differences and/or differences.