EVALUATION OF THE IMPLEMENTATION OF ELECTRONIC HEALTH RECORD SYSTEM: CASE STUDY OF THE PRESBYTERIAN HOSPITAL AT DORMAA AHENKRO OF BONO REGION, GHANA

Abstract

The main objective of this study is to evaluate the implementation of electronic health records at Presbyterian Hospital in Dormaa Ahenkro, Bono Region, Ghana. A total sample size of 50 staff and management of the hospital were sampled using the purposive sampling technique. Qualitative data was collected using questionnaires and observational checklists enlisting the workings of the facilities or technology, while quantitative data was captured using Key Informant Interview (KII) guides with key management staff of the hospital. Data analysis was done descriptively using the Statistical Package for Social Sciences software (SPSS version 21.0). The study revealed that factors such as expectancy of performance, anticipation or effort, facilitating conditions, and social influence highly influence the management of the hospital to adopt the technology. The study revealed that frequent power outages are the main challenge they are confronted with. The study recommended that management implement safeguards ensure the system stands against loss, destruction, interfering, and unlawful use of the EHR system. System safeguards must be in place. Management through the IT unit should consider procurement of an efficient backup system and regular change of passwords to maintain the security of the system.