Factors influencing Employee Engagement: A study on a Telecommunication Network provider in Maldives

Abstract

This paper will strive to examine key factors identified from previous researches that influences employee engagement. A questionnaire was constructed taking in to account past literature. The independent variables to measure employee engagement include communication, team work and collaboration, job role, Company management and learning and development. The study took on descriptive and explanatory research design. Also, cross sectional survey methods was applied for this study using an online survey questionnaire, containing 30 items with Likert Scale (Strongly disagree-1 and 5 for strongly agree). Initially, a pilot test was run on a sample of 50 employees to check data normality and questionnaire / scale reliability. Based on the findings of the pilot test, questionnaire format was revised and sample size narrowed down to full time employees to encourage mature and realistic feedback. Total 300 questionnaire was distributed and a sample of 201 full time employees from Ooredoo Maldives, used. The collected data was analyzed using descriptive means and regression via SPSS.20. The study revealed that the five dimensions of employee engagement, which are, communication, team work and collaboration, job role, company management, and learning and development have a positive and significant effect on employee engagement. Considering that this study was focused on Ooredoo an international Company which is one of the biggest and fastest growing telecommunication network provider in the country, it is expected that this study will benefit and inspire the leaders and managers of all the working sectors in Maldives to unleash the full potential of their workforce, unlock the hidden talent and maximize business performance in order to gain a competitive advantage.