METHODICAL FOUNDATIONS OF QUALITY MANAGEMENT OF RAILWAY TRANSPORT ENTERPRISES

Abstract

The article deals with the methodical foundations of quality management of railway transport services. Currently, the transport industry of Ukraine is going through extremely difficult times. This is due to the strengthening of internal conflicts regarding the development of enterprises in the industry, as well as negative external factors related to economic and political activities and a national disaster. Quality management at railway transport enterprises involves the creation of quality management systems and measures necessary for their effective functioning. It is noted that the profit dynamics of railway transport enterprises largely depend on socio-economic factors regarding the needs and possibilities of using high-quality transport services, as well as on technical and technological possibilities. As a result, the main disagreements and problems that led to customer dissatisfaction with rail transport services were revealed. As a result, it was found that the presence of the above discrepancies and problems has a significant impact on the level of quality management of services provided by railway companies. At the current stage of the integration of the railway industry of Ukraine into the EU transport system, it is necessary to clearly understand the problems that arise in the process. Only then it will be possible to resolve the discrepancies between consumer expectations and the actual quality of services they receive. As a result, it was concluded that management of the quality of services of railway transport enterprises should be more effective, using modern methods of comprehensive study of consumer needs and further improvement of the quality of consumer services. This is done to make a profit, increase the social significance of railway transport and gain competitive advantages in the future.