Intercity Railway Passenger Transport Service Quality Evaluation Method Based on Passenger Satisfaction

Abstract

Intercity railway is the most effective means to solve intercity traffic problems, and passenger satisfaction is closely related to intercity railway passenger transport service quality. Thus, a reasonable evaluation method is conducive to the improvement of intercity railway passenger transport and further to improve passenger transport service quality. First, introduce intercity rail passenger satisfaction philosophy, build intercity rail passenger satisfaction conceptual model. Then, combining with intercity railway passenger transport characteristics and service requirements, an evaluation index system for intercity railway passenger transport service quality based on passenger satisfaction is put forward. Also, a fuzzy comprehensive evaluation algorithm and a related example are both given. The results show that the proposed method can reasonably evaluate passenger transport service quality and excavate and analyze potential factors which are helpful to improve passenger transport service quality.