The role of automation in improving the quality of enterprise business processes

Abstract

The enterprise has to determine and manage numerous and interrelated activities for successful work and to maximize profits. According to the international standard ISO 9001-2011, the activity using resources and managed in order to transform inputs to outputs can be considered as a business process. Using a process system in an organization along with their identification and interaction, as well as process management aimed at obtaining the desired result, can be defined as a "process approach". The object of this study is a business process that is one of the key concepts of the international standard ISO 9001-2011. This standard establishes the requirements for quality management systems and describes the principles of applying the process approach, the essence of which is continuous process management. The article deals with the individual business processes in the enterprise and their subsequent task automation with using information technology. An automated application was proposed within the study that provides automatic search for part sizes that do not correspond to the tolerance field, automatic construction of control charts of average values and ranges, as well as calculation of process reproducibility indices.