Legitimation Implications in the Process of Implementing an ERP System in a Holding Company

Abstract

The objective of the study is to evaluate the legitimation of the process of implementing an ERP system in a holding company. The conceptual model is based on the New Institutional Sociology, with the evaluation of the legitimation of a new information system in the organization studied. The data collection procedures employed interviews, questionnaires, as well as the analysis of documents provided by the company. As the system is already part of the company’s processes and the employees have already accepted the changes, it provides evidence of legitimation of the ERP system in the business.