Knowledge graph-based method for solutions detection and evaluation in an online problem-solving community

Abstract

Online communities are a real medium for human experiences sharing. They contain rich knowledge of lived situations and experiences that can be used to support decision-making process and problem-solving. This work presents an approach for extracting, representing, and evaluating components of problem-solving knowledge shared in online communities. Few studies have tackled the issue of knowledge extraction and its usefulness evaluation in online communities. In this study, we propose a new approach to detect and evaluate best solutions to problems discussed by members of online communities. Our approach is based on knowledge graph technology and graphs theory enabling the representation of knowledge shared by the community and facilitating its reuse. Our process of problem-solving knowledge extraction in online communities (PSKEOC) consists of three phases: problems and solutions detection and classification, knowledge graph constitution and finally best solutions evaluation. The experimental results are compared to the World Health Organization (WHO) model chapter about Infant and young child feeding and show that our approach succeed to extract and reveal important problem-solving knowledge contained in online community's conversations. Our proposed approach leads to the construction of an experiential knowledge graph as a representation of the constructed knowledge base in the community studied in this paper.