Patient satisfaction regarding compounded pharmaceutical products and implications on pharmaceutical practice management

Abstract

Nowadays, industrial pharmaceutical products (IPP) have the largest share in the pharmaceutical market compared to the compounded pharmaceutical products (CPP) for which there are no similitude in the industry. We set out to study the patient satisfaction concerning CPP, as part of the pharmaceutical care received in community pharmacies, using a specific questionnaire. For 4 weeks 1000 questionnaires were completed by patients in a total of 10 community pharmacies from Iaşi County, Romania. The evaluation of patient satisfaction regarding pharmaceutical preparations could be assessed from the perspective of the trust degree in pharmacist advice who recommends these types of pharmaceutical products: CPP or IPP. Patients’ responses showed a greater confidence in pharmacist advice regarding the compounded pharmaceutical products made through the pharmaceutical science and art versus their experiences with the industrial pharmaceutical products.