Considerations for Decision-Making in Quality Among the Main Contractor in The Construction Industry: A Case Study of The MRT2 Elevated Project Klang Valley

Abstract

Decision-making is essential for maintaining quality in large infrastructure projects like the MRT2 Elevated Project in Klang Valley, Malaysia. Decision-making involves gathering information, evaluating options, and making choices that affect time, cost, and quality. This research examines challenges faced by main contractors in decision-making related to quality and suggests solutions for better project outcomes. A mixed-method approach was used, including a survey of executive-level contractors and interviews analysed with Atlas.Ti. The research identified twelve key issues under three (3) categories: Top Management, Customer Satisfaction, and Strategic Management Process. It also highlighted eight (8) important factors for effective decision-making: strategic management, clear guidelines, quality assurance and control, regular meetings, effective communication, managing constraints, skilled decision-makers, and continuous training. These findings provide practical solutions to improve quality management, helping.