Skip to main content
Journal ArticleOPEN ACCESS

Integrating Business Process Improvement and Information Systems to Improve Service Quality: A Conceptual Model

  • Anggaliya P
  • Chumaidiyah E
IPTEK Journal of Proceedings Series (2021) 0(2) 16
DOI: 10.12962/j23546026.y2020i2.9020
N/ACitations
Citations of this article
8Readers
Mendeley users who have this article in their library.

Abstract

… Business Process Existing Business Process Improvement Proposed Improvement Information System … Eliminating Bureaucracy Eliminating Value Addded Activities Eliminating Duplication and Redudancy Simplying the Process Report and Froms Reducing Cycle Time …

Cite

CITATION STYLE

APA

Anggaliya, P., & Chumaidiyah, E. (2021). Integrating Business Process Improvement and Information Systems to Improve Service Quality: A Conceptual Model. IPTEK Journal of Proceedings Series, 0(2), 16. https://doi.org/10.12962/j23546026.y2020i2.9020

Register to see more suggestions

Mendeley helps you to discover research relevant for your work.

Already have an account?

Save time finding and organizing research with Mendeley

Sign up for free