Continuous Improvement of Process Management Considering the "AS - IS" and "TO - BE" Criteria

Abstract

Within a business context characterized by market volatility, continuous improvement of process management is crucial. Therefore, the purpose of this paper is to find out whether the process management literature takes into account the Current Process Status (AS – IS) and As-should-be Process Status (TO – BE) criteria. The methodological approach used in this article is based on a literature review, through a bibliometric analysis covering a wide field of publications on process management, commonly referred to as BPM, considering the two criteria: Current Process Status (AS - IS) and As-should-be Process Status (TO - BE). In the bibliometric analysis carried out, there is a scarce bibliographic collection related to the "AS - IS" and "TO - BE" criteria within the business context, as well as the absence of a methodology or guide in the literature that orients the transition from one state to the other. It is important to point out that, despite the exhaustive bibliometric analysis of different databases, the selective citations may have discarded certain relevant articles that were not included in the analysis due to the use of other terms related to the two criteria. It is important to note that, to our knowledge, no systematic review of the literature in this area has been developed.