Knowledge management implementation in consulting firms: An investigation in quantity surveying profession

Abstract

In construction Industry, Quantity Surveying (QS) profession has been identified as a one of significant team members who provides expert advice and professional knowledge to clients. However, the nature of construction project teams works as disparate collection of separate organizations, the project teams especially QS suffers to getting integration from other members. It still contributed to an unwillingness to share knowledge between them, resulting to cause a poor knowledge flow internal and external of QS firms. This study is aimed at investigating the implementation of Knowledge Management (KM) in QS profession with a view to creating KM practice in QS firms in Klang Valley. A questionnaire survey was used as the data collection instruments. Data collected were analysed using frequency, percentage and Mean score. The findings showed that the QS aware to the knowledge management application in the firm. In addition, The KM roles in sharing the knowledge were developed thoroughly in the firms. Effectiveness in KM also has been achieved. The study concludes that KM activities have a positive influence on knowledge creation, knowledge storage and knowledge transfer. The study recommends that this research should cover to the other area in Malaysia.