Workplace Aggression and Job Satisfaction: A Study on Employees of PT. ABC in Tangerang, Banten

Abstract

Job satisfaction is the positive perception of an individual about his/her job. Determinants of individual satisfaction and dissatisfaction include social factors. Workplace aggression is a social problem that occurs in the workplace. The objectives of this study were to examine: (i) the level of work aggression demonstrated by employees at PT. ABC in Tangerang Banten in the cutting subdivision; (ii) the level of job satisfaction in employees; and (iii) the relationship between aggression in the workplace and job satisfaction. Quantitative correlation methods were used. 53 participants were recruited through purposive sampling out of the population of 103 employees in the cutting subdivision. The eligibility criteria included that respondents must be registered as permanent or contract employees, not temporary employees. Data were collected using a Likert model scale instrument, consisting of: (i) a workplace aggression scale based on aggression indicators (Baron & Branscombe); and (ii) a job satisfaction scale based on the form of expression of job dissatisfaction to employees (Robbins). The results of this study indicated that: (i) aggression at work in the cutting subdivision employees of PT. ABC in Tangerang, Banten was relatively high; (ii) job satisfaction was generally relatively low; and (iii) there was a significant relationship between aggression at work and job satisfaction. Keywords: workplace aggression, job satisfaction, employee