The Role of Public Service Quality in Increasing Satisfaction to Realize Community Welfare

Abstract

The main problem in this study is whether the public service quality affects community satisfaction in the pasirmuncang village office of Panyingkiran District of Majalengka Regency. This research aims to determine the effect of public service quality on community satisfaction at Pasirmuncang Village Office of Panyingkiran District majalengka regency. The data collection methods used in this research are literature studies and field research. The population in this study is the entire community served in Pasirmuncang Village of Panyingkiran District of Majalengka Regency as 1,278 people during the sample in this study as many as 305 people. The analysis method used is a simple linear regression; the study results stated that the public service quality had a positive and significant effect on community satisfaction in the Pasirmuncang Village Office of Panyingkiran District Majalengka Regency.