Using Process Mining and Control Charts to Improve the Reliability of Road Freight Transportation

Abstract

Management of a process assumes the availability of metrics to reflect its status. During road freight transportation, nowadays various sensors provide you with a full picture of what is happening with the vehicle and freight. Accordingly, in case of deviation from the specified transportation parameters, the company's CEO can exercise his/her management to adjust the transportation process. However, the influence of the human factor on the reliability of transportation is still considerable. So, methods and approaches are required to assess actions and business activities of personnel quickly and efficiently. It is currently relevant for the transportation process not only to collect data on driver behavior, but also to deeply analyze the behavior of operators of the fleet management information system.