A Model for the Acceptance and Use of Online Meeting Tools

Abstract

This study explores the utilization of online meeting tools in remote or hybrid work environments. The main research question is: “How do Turkish employees’ expectations and concerns regarding the use of online meeting tools influence their intention to use these tools”. To achieve the study’s objectives, it is essential to ascertain the expectations and concerns of employees in Turkey regarding the use of online meeting tools. Subsequently, it is crucial to determine the extent to which these factors influence the intention to use them. Accordingly, a mixed methods research approach was deemed appropriate for this study. To validate the extended technology acceptance model (TAM) proposed as a result of the qualitative phase, the relationships in the model will be tested and interpreted with structural equation modeling (SEM) through the data set to be obtained quantitatively. Expectations (employee–employee interaction, technological contribution, and adaptation to social and organizational changes) regarding the use of online meeting tools have a considerable and statistically significant influence on employees’ intention to use them through perceived usefulness and perceived ease of use. This research is expected to advance the theory, methodology, and practice of online meeting tools’ acceptance, which are widely used in business.