Measuring the Quality of Website Services covid19.kalbarprov.go.id Using the Webqual 4.0 Method

Abstract

Website covid19.kalbarprov.go.id is a website that serves as a medium for spreading information about the spread of the coronavirus in West Kalimantan. Currently, the number of covid19.kalbarprov.go.id website users is very large because many people want to know the latest information about the coronavirus in the West Kalimantan region. Therefore it is necessary to measure the level of user satisfaction on the site covid19.kalbarprov.go.id. The purpose of this study is to determine thelevel of user satisfaction with website services using the Webqual 4.0 method. Webqual is one method of measuring website quality based on the perception of end-users. Webqual variables are usability, information quality, service interaction quality, and user satisfaction. In processing research data using the smartPLS application to determine the level of validity and reliability of the data obtained. The results showed that usability, information quality, and service interaction had a positive effect on User Satisfaction. So it can be concluded that the quality of usability, quality ofinformation, and quality of service interaction affect the satisfaction of website users covid19.kalbarprov.go.id.