Communication in the Management Process - Productive Communication

Abstract

Communication as a process of information sharing is a key segment of all management functions. Insufficient or poor-quality information sharing suggests unproductive communication. Globalization and development of modern, sophisticated technologies allow management to adapt and create productive work communication. Considering the statements above, in this paper, the emphasis will be on showing aspects of productive communication considering a maritime organization reflecting metacommunication as a tool for improving communication skills. This paper will descriptively explain the process of communication in the organization, the ways and actions a manager must take as his activities in the function of business success, and how to improve communication to maximize productivity with the main goal of incorporating metacommunication in an organization. For such, pilot research was conducted on Graduate students of the Faculty of Maritime Studies in Split, majoring in Maritime Management (imagining students as employees and professors as managers), which showed that 75% know the concept of metacommunication, but only 51% use metacommunication with their colleagues as a part of productive communication.