The Effect of Organizational Culture and Organizational Commitment on Organizational Citizenship Behavior of Employees in Pegadaian Regional Office 1 Medan

Abstract

This research aims to determine the effect of organizational culture and organizational commitment on organizational citizenship behavior of employees in Pegadaian (Persero) Regional Office 1 Medan. This research uses quantitative methods. The subject of this research consisted of 120 employees . The data of this research were collected using organizational citizenship behavior scale, organizational culture scale and organizational commitment scale. Based on multiple regression analysis, it was found : 1) simultaneously , there is an effect of organizational culture and organizational commitment on organizational citizenship behavior (R² = .439 ; p < .000 and correlation value R = .662). 2) there is an effect of organizational culture on organizational citizenship behavior (r-partial = .419, p = .000). 3) there is an effect of organizational commitment on organizational citizenship behavior (r-partial = .356. p = .0.019). In general, employees have organizational citizenship behavior, organizational culture and organizational commitment in high category.  The implications of this research are to serve as information for companies that organizational culture and organizational commitment has an important role to improve organizational citizenship behavior.