Systemization of Knowledge (SoK): Creating a Research Agenda for Human-Centered Real-Time Risk Detection on Social Media Platforms

Abstract

Accurate real-time risk identification is vital to protecting social media users from online harm, which has driven research towards advancements in machine learning (ML). While strides have been made regarding the computational facets of algorithms for “real-time” risk detection, such research has not yet evaluated these advancements through a human-centered lens. To this end, we conducted a systematic literature review of 53 peer-reviewed articles on real-time risk detection on social media. Real-time detection was mainly operationalized as “early” detection after-the-fact based on pre-defined chunks of data and evaluated based on standard performance metrics, such as timeliness. We identified several human-centered opportunities for advancing current algorithms, such as integrating human insight in feature selection, algorithms' improvement considering human behavior, and utilizing human evaluations. This work serves as a critical call-to-action for the HCI and ML communities to work together to protect social media users before, during, and after exposure to risks.