SMART CITY'S SUCCESS: THE IMPORTANCE OF STAKEHOLDER COLLABORATION

Abstract

The smart city is an effort to offer solutions to the problems and needs of urban communities efficiently and effectively, for which understanding of the application of information technology and collaboration of various stakeholders is needed. The aim of this work is to analyze the implementation of Smart City Bekasi and to understand the importance of stakeholder collaboration to gain successfully smart city. This study applied qualitative methodology by conducting content analysis for online news media, in-depth interviews to Bekasi City Government, and participant observation. The result of the study that the success of the smart city not only be able to rely on the availability of advanced information technologies but the more important is the ability of personnel to operate the technology, in addition to the necessary collaboration of all stakeholders (government, public, private) so that the vision of the city can be realized through the application of smart city. The limitation of the people of Bekasi City to the ongoing program shows the need for more massive and intensive media involvement, especially online media in disseminating information regarding smart cities. Keywords: Collaboration; Information Technology; Smart City; Stakeholders