Journal ArticleOPEN ACCESS

The Mediating Role of Patient Satisfaction in the Relationship between Quality of Doctor Services and Patient Loyalty: Empirical Evidence from the Health Sector of Ghana

  • Addo A
  • Wang W
  • Dankyi A
  • et al.
Saudi Journal of Business and Management Studies (2020) 05(02) 154-163
DOI: 10.36348/sjbms.2020.v05i02.007
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Abstract

This study investigates the effect of the quality of doctor services on patient loyalty via the mediating influence of patient satisfaction. Variables like gender and proximity were also controlled for. Quantitative methods were used to analyze the data collected from a …

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APA

Addo, A. A., Wang, W., Dankyi, A. B., Abban, O. J., & Bentum-Micah, G. (2020). The Mediating Role of Patient Satisfaction in the Relationship between Quality of Doctor Services and Patient Loyalty: Empirical Evidence from the Health Sector of Ghana. Saudi Journal of Business and Management Studies, 05(02), 154–163. https://doi.org/10.36348/sjbms.2020.v05i02.007

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