The Influence of Organizational Culture, Motivation and Work Discipline on Service Quality AK1 (jobseeker) at the Manpower and Transmigration Office of Musi Rawas Regency

Abstract

This research was conducted with the aim of knowing the effect of organizational culture, motivation and work discipline on service quality for AK 1 (Job Seekers) at the Manpower and Transmigration Office of Musi Rawas Regency. This research method uses quantitative data sources used are secondary and primary data, data collection techniques using research questionnaires. There is a significant influence of organizational culture, motivation and work discipline simultaneously on service quality with Fcount (56.931) > Ftable (2.83). There is a significant influence of organizational culture and motivation simultaneously on service quality with Fcount (78.385) > Ftable (2.83). There is a significant influence of organizational culture and work discipline simultaneously on service quality with Fcount (80.863) > Ftable (2.83). There is a significant effect of motivation and work discipline simultaneously on service quality with Fcount (50.059) > Ftable (2.83). There is a significant influence of organizational culture partially on service quality with tcount (11.512) > ttable (1.682). There is a significant influence of motivation on service quality with tcount (9.181) > ttable (1.682). There is a significant effect of work discipline partially on service quality with tcount (7.016) > ttable (1.682). In conclusion, organizational culture, motivation and work discipline have an influence on the service quality of AK 1 (Job Seekers) at the Manpower and Transmigration Office of Musi Rawas Regency.