Expanding Penn State’s Office Delivery Service to Include Graduate Students

Abstract

The Office Delivery service at the Pennsylvania State University Libraries’ University Park campus allows faculty and staff to request and receive libraries owned and borrowed materials in their campus offices. This service is operated by the Interlibrary Loan team and was created in the summer of 2013. The service has grown since its inception, and in December 2017, the Interlibrary Loan team took steps to expand the service to graduate students. This article presents a brief history of the office delivery service, including procedures followed to request materials and steps taken to offer the service to graduate students. The article will also describe how staff solicited feedback from pilot users of the graduate delivery service, and plans for the future.