E-business software evaluation

Abstract

E-business is a business strategy that is oriented toward the use of the new information and communication technologies, and mainly Internet, as a new way to communicate, to integrate business processes and to improve relationships with customers, suppliers and other enterprise collaborators. This change towards an e-business strategy is leading to a strong demand by companies for e-business software solutions. This paper provides guidelines for selecting e-business software according to the intended purpose of software use. The methodology and the basic criteria to be examined in the software evaluation process are listed together with the evaluation of the best commercial e-business software. © 2005 by International Federation for Information Processing.