Employee's' perception on E-banking services in banks in Chennai

Abstract

Indian banking industry has been pushed to a crucial transformation phase towards cashless economy. E-banking eliminates corruption and illegal transactions. The bank employees have to cope with and adopt the changes in the technology from time to time. The expectations of customers keep changing and increase with the technological developments. E-services are concerned with security and safety though provided with 24*7 services. This paper attempts to hit upon the perceptions of bank employees.