Correlation of Emotional Intelligence with Conflict Management Styles in IT based Organization

Abstract

Background and objectives: Conflict Management (CM) has emerged as a great challenge in the corporate sector due to several recent psycho-social changes. Emotional Intelligence (EI) may have considerable influence on CM styles. Methods: We have studied this aspect on 100 volunteers of both genders in the age ranging from 25 to 50 years serving in Human Resource and Administration wing of an IT based organization.  Standard questionnaire was used to measure Emotional Quotient Index (EQI) (Self Rating) and EQI (Observer Rating) and Conflict Management styles using Rahim Organizational Level Conflict Inventory II. Results: There was a significant influence of EI on problem solving, asserting, compromising and accommodating styles of CM. Conclusion: EI Has significant influence on CM styles. This study has opened up much potential application of EI measurement in recruitment and training of supervisors and senior managers.