Satisfaction with the Implementation of Industry 4.0 Among Manufacturing Companies in Poland

Abstract

Purpose: The aim of this article is to analyze the problem of satisfaction with the implementation of industry 4.0 with a systematic literature review. To analyze and evaluate the effectiveness of the implementation and satisfaction with the activities carried out in enterprises in Poland in the manufacturing sector. Design/Methodology/Approach: The study was conducted using the CAWI diagnostic opinion questionnaire, on the basis of which the Kano model was developed. The survey was conducted among 670 respondents from enterprises located in various regions of Poland. Findings: Entrepreneurs clearly indicate their benefits and their fears. Low social awareness of what industry 4.0 is the reason why it is not understood and implemented in a limited way. In the satisfaction survey, thanks to the Kano model, it was indicated the necessary and conditioning attributes as well as those without which the company can do, which allows to reduce the implementation costs. Originality/Value: The study also showed that the implementation dependent on the understanding of the problem from the perspective of the employee and not just the company's customer allows for faster and more efficient implementation of new solutions. The results of this article may form the basis of future research.