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Exploring hotel identity by focusing on customer experience analysis

  • Suleri J
  • Meijer R
  • Tarus E
Research in Hospitality Management (2021) 11(2) 113-120
DOI: 10.1080/22243534.2021.1917178
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Abstract

… In conclusion, this review underlines the importance of customer experience, the visualisation of customer experience, the link to the hospitality industry, and its relevance. Customer experience has proven to be a multidimensional construction that involves many components, …

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Suleri, J., Meijer, R., & Tarus, E. (2021). Exploring hotel identity by focusing on customer experience analysis. Research in Hospitality Management, 11(2), 113–120. https://doi.org/10.1080/22243534.2021.1917178

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