Software Quality Analysis for Halodoc Application using ISO 25010:2011

Abstract

The rapid spread of the Covid-19 disease and the ongoing social distancing have disrupted community activities. This consequently makes people use information and communication technology, especially in the fields of health, education, and business. The use of information and communication technology in the health sector plays an important role in preventing the spread of the Covid-19 disease. One of its uses is Telemedicine. One of the developing telemedicine in Indonesia is Halodoc. This study will test the quality of the Halodoc application to determine the quality of the Halodoc application using the model of the International Organization for Standardization (ISO), namely ISO 25010:2011. Software quality assurance can use this model as the basis for testing. Therefore the test will include 8 characteristics and 29 sub-characteristics. The assessment in this tests will use a weight where this weight is determined using Analytical Hierarchy Process (AHP) method. The testing method is carried out using Black-Box testing, stress testing, and distributing questionnaires to 100 respondents for Usability testing. Functional Suitability, Compatibility, Reliability, and Maintainability got a maximum score of 5. Performance Efficiency get a score of 4,886, Usability gets a score of 4, Security gets a score of 3,549, Portability gets a score of 3,718. The total results of the Halodoc application assessment get a score of 4,515 out of a maximum score of 5