Perception towards the problems of e-banking among the new users at Thiruvananthapuram district

Abstract

E-Banking is treated as an explanation for the changes taking place in the banking sector. E-Banking is the most ingenious service offered by the banks to its customers. The change from traditional banking to e-banking has been a spectacular transformation. The fruition of e-banking on track was from the use of Automatic Teller Machines (ATM), Direct Bill Payment (DBP) and Electronic Fund Transfer (EFT). E-Banking was accepted with time with mounting consciousness and education.The triumph of e-Banking not only depends on the know-how but also on, to the large extent the outlook, loyalty and attachment of the working at all levels and how far the customers bring in the benefits from e-Banking services. The banks must be vigilant and careful about these things, Moreover, the e-banking services can be personalized, the Websites should be premeditated in a more user responsive manner, banks can either opt for a no transaction fee model or charge a minimal fee for every transaction.