A case study of just-in-time system in service industry

Abstract

Waiting in lines are experienced in our daily schedule. Waiting lines or queues cause inconvenience to customers. Just-In-Tim (JIT), the dignified process of waste reduction and has been a very popular operational strategy because of its success in th manufacturing and production industry over many years. Various benefits like, improved operational efficiency, waste reduction and faster response have been widely observed by previous researchers. Services are much like manufacturing. Therefore successful implementation of JIT is vital to manufacturing as well as service industries. JIT focuses on the process, not o product. Therefore it can be applied to every process within manufacturing or service industry. The main objective of thi research is to make use of a case study to present various issues regarding implementation of JIT for a service industry. This cas study also shows the benefits of reduction in waiting period by employing JIT. The conclusion of this research indicates that JI system is successful and operating JIT system leads to many advantages to the case industry.