Modernizing public service in Algeria within the framework of digital transformation

Abstract

The digital and technological development in the era of digitization constituted a qualitative leap that was reflected in the reality of public services provided in various countries, including Algeria. Which was not outside the circle of this digital modernity and kept pace to some extent with this development by improving and upgrading public services through simplified and efficient mechanisms to facilitate administrative procedures, thus establishing an effective e-government. Algeria has adopted e-administration as part of its digital transformation strategy to improve public services and has introduced several platforms to facilitate public services, most notably the "bawabatak" platform to improve public services. This is a qualitative leap in the way public administration works in Algeria and a developmental model for institutionalizing e-administration in line with digital development.