Knowledge spillovers in business intelligence organisations: a strategic entrepreneurship perspective

Abstract

This study focuses on understanding the features that identify and characterise knowledge spillovers in Business Intelligence (BI) organisations from a strategic entrepreneurial perspective. Thus, we carried out exploratory qualitative research through recourse to case studies involving twenty professionals holding leadership roles in BI organisations. The results enable the identification of six dimensions that characterise knowledge spillovers in an organisational environment: Organisational dynamics, Internal flows, Maintenance and responsibility, Learning and training, Teams, and Critical points. This study sought to counter the gaps in understanding how knowledge flows within organisations and thereby provide a more detailed vision of interactions within BI organisational environments. We conclude that professionals are concerned over internal processes capable of maintaining, fostering and sharing the knowledge captured by the organisation and the importance of specific channels for such processes. In addition, preparing and training teams represent engaging professionals and promoting and disseminating the knowledge captured.