Analysis of the Level of Patient Satisfaction on the Quality of Service in the Inpatient Unit of RSUD dr. Soedomo Trenggalek 2021

Abstract

Regional General Hospital (RSUD) dr. Soedomo Trenggalek is one of the health organizations belonging to the Trenggalek district government. The number of patients each year at RSUD dr. Soedomo every year experiences erratic fluctuations, this refers to the quality of hospital services. Service performance at the dr. Soedomo still needs a lot of improvement because there are often complaints/complaints from patients and their families about the unsatisfied service received. Therefore, this research needs to be done so that it can improve the quality of service and the level of patient satisfaction. The type of research used in this research is quantitative descriptive with a population of all inpatients in the Seruni room at RSUD dr. Soedomo Trenggalek. The research sample is a total of 60 respondents taken by random sampling technique. Analysis of the data used is the percentage to determine the characteristics of the respondents, as well as multiple regression analysis to determine the effect of each independent variable on the dependent variable. The results obtained are Tangibles, reliability, responsiveness, assurance, empathy partially and simultaneously have a significant effect on the satisfaction of inpatients at RSUD dr Soedomo Trenggalek.variable Tangibles or physical facilities is the variable that has the greatest influence on the satisfaction of inpatients at RSUD Dr. Soedomo Trenggalek. It can be seen from the beta coefficient variable tangibles (X1)which has a value of 0.388, and variable assurance (X2)has a value of the second largest, amounting to 0,313 compared to the beta coefficient else, namely empathy (X5)of 0.229, responsiveness (X3)equal to 0.207, and va riabel reliability (X2)of 0.169.