An evaluation of current technology in supply chain management

Abstract

This research presents a scoping review of the evaluation of current technology that is being used in SCM by analysis of existing studies and contemporary concepts on this topic. A methodology based on a scoping review approach in the subject discipline was organized to carry out this research. Two databases and one search engine were searched for journals from 2019 to 2023 using relevant keywords designed for the study. Information regarding research designs, year of publications, publication authors, and findings of each study were documented. Out of the obtainable preliminary 70 studies extracted from the selected databases, only 44 research papers were accepted to meet the exclusion and inclusion criteria delineated for this study, where 45 % of papers were published between 2020–2021. Five different technological research areas were addressed in this scoping review. The major technology areas were AI and the IoT, followed by Data analytics and Big data IoT, and last but not least, Blockchain technology. The main obstacles to applying technology to SCM include change management, human reception/acceptance of these technologies, technical knowledge of the workforce already in place, and the significant costs associated with implementing these solutions. Leveraging technology improves customer happiness, reduces errors, and increases organizational responsiveness. Less crucial but still important are the difficulties in locating qualified workers and the possibility that technology will surpass human performance. However, there is undeniable proof that technology has many benefits; when applied wisely, businesses can benefit greatly from this new technology.