Designing and Evaluating Sustainable Urban Logistics Plans within a Stakeholder-based Framework

Abstract

In the face of growing urbanization and environmental challenges, developing effective planning tools that integrate the interests of municipal authorities, logistics operators, and local communities has become essential. This article focuses on the development of Sustainable Urban Logistics Plans (SULPs) that align operational objectives with urban policies and social expectations. The study draws on survey research and expert workshops involving representatives from public administration, academia, and the private sector. The results show broad consensus among stakeholders on the importance of delivery infrastructure, digitalization, and data integration, while highlighting differences in assessments of implementation barriers. The practical outcomes that add value to urban policy development include a logical SULP structure presented as a mind map, a set of recommendations for decision-makers, and a proposal for multi-scale Key Performance Indicators (KPIs) to support the monitoring and evaluation of urban logistics system performance.