Application of Quality Tools in Solving Problems in the Production Process of an ABC - Case Study Company

Abstract

Companies are increasingly focused on the market and its trends, forcing them to seek competitive advantage through continuous improvement in process and product manufacturing methods or generation services. Faced with this, the article discusses the importance of an adapted proposal Analysis and Problem Solving Method (MASP) as an effective tool in solving problems in the production process. This article aims to improve processes through the use of quality tools, by focusing on the reduction of equipment downtime and their probable causes, in addition to financial loss resulting from these charts. The article intends to expose, clearly, a study of the applicability of quality chosen for research tools (Diagram Ishikawa and Pareto Diagram) plus Matrix GUT, Stratification, Linear Regression and FMEA. The article shows that it is possible to obtain gains in processes that may be analyzed in enterprises, whichever is the suggested method. The adopted survey strategy is a case study in the ABC Company at cellulose business. A descriptive and exploratory qualitative study was performed. The content a questionnaire responded by managers and workers for data collection was analyzed.