Robotic Process Automation and Global Accounting Services: An Evaluation of Technology Acceptance Theory

Abstract

Robotic Process Automation (RPA) has revolutionized Global Accounting Services (GAS) by automating repetitive and rule-based tasks traditionally performed by human workers. This study investigates the impact of RPA on the efficiency and accuracy of accounting services and examines factors influencing its acceptance among accounting professionals using the Technology Acceptance Theory (TAT). The study employed a survey research approach, which required quantitative data to provide a comprehensive analysis. The sample comprised 62 accounting professionals with varied qualifications and experience. The research instrument was composed of a structured questionnaire and semi-structured interviews which were validated for reliability and validity, ensuring accurate measurement of RPA’s perceived usefulness, ease of use, and its effects on accounting tasks. The findings showed a significant positive correlation between RPA implementation and improvements in the efficiency and accuracy of accounting services (r= 0.811). Furthermore, the study confirms that perceived usefulness and ease of use are critical factors influencing RPA acceptance among professionals (r=0.776). The regression analysis supports the hypotheses: RPA significantly enhances accounting efficiency and accuracy (R² = 0.684); and, perceived usefulness and ease of use significantly impact RPA adoption (R² = 0.657). Based on this, incorporating RPA into Global Accounting Services (GAS) offers a strategic advantage by automating repetitive and time-consuming accounting tasks such as data entry, reconciliation, and reporting. This automation ensures a significant boost in operational efficiency as RPA software robots perform these tasks tirelessly and accurately, eliminating the risks of human errors and fatigue. Lastly, it is vital to evaluate how accounting professionals perceive the ease of use and usefulness of this technology. This research contributes to the understanding of RPA’s role in transforming global accounting services and provides insights into the factors driving technology acceptance. The findings are relevant for both practitioners and policymakers aiming to navigate the complexities of RPA implementation and maximize its benefits in the accounting industry.