PROVIDER'S RESPONSIBILITY FOR CONSUMER PERSONAL DATA IN STARTER PACK REGISTRATION

Abstract

To mitigate issues related to phone number starter pack registration, the Government has enacted Regulation of the Minister of Communication and Information Number 12 of 2016, in conjunction with Regulation of the Minister of Communication and Informatics Number 14 of 2017, which mandates that consumers provide personal data such as National Identity Number, Family Card Number, or biological mother's name to telecommunications operators. Despite these regulations, concerns arise regarding the misuse of personal data by unauthorized parties or due to electronic system failures. This research aims to explore the legal relationship between providers and consumers, the provider's responsibilities concerning personal data in starter pack registration, and the legal remedies available to consumers in cases of personal data protection failures. Employing a normative method, the study involves a review of relevant laws, regulations, and literature related to the topic. Findings indicate that the legal relationship between providers and consumers is established through the registration process, where the provider formulates the agreement, and the consumer consents to and complies with the terms. The provider is responsible for ensuring the legitimacy, accuracy, and proper handling of personal data, including its collection, processing, storage, and disposal, in accordance with legal provisions. In cases of data protection failures, consumers have several legal recourse options, including filing complaints, pursuing civil lawsuits through the courts, engaging in alternative dispute resolution, or seeking prosecution of the providers.