Confusion around e-ID Card Service, Public Obligation versus Public Service

Abstract

The issues of public services are complained by most people, one of them is the population problem. E-ID card as the identity of the population is the biggest public complaint reported to the State institution in charge of overseeing public services. Unavailability of the blanks, the uncertainty of the information and the non-proactive nature in providing services are the most common issues in the public complaints box for e-ID cards. This study aims to find out public opinion concerning e-ID card recording service. The method used by the researchers is descriptive survey in which the data were collected through observation, interview and questionnaire distribution. The sample in this study 578 respondents. Simple linear regression is used as a tool to measure the level of public satisfaction based on the services provided to them when signing up for e-ID cards. The result shows work culture influence the service quality by 0,35. The benefits of this research could have an impact on the policy of Garut regency government, especially in assessing the government performance in e-ID card recording service comprehensively.